Frequently Asked Questions

No. We arrive early to set up so you get the entire rental time to play. Generally we arrive 30 min - 3 hours early if needed before the rental time begins. depending on how many rentals we have that day. If we have a lot of rentals that day, we may need to set up as early as night before in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location and any Time adjustment is acceptable.
Cash,Credit Cards,Venmo or Zelle. If paying by cash, please have exact change as our drivers do not carry cash. If you will be paying by card please let the office know, so they can handle processing your payment.
Our Venmo information is @EastValleyBounce or 480.430.8725 o
Zelle information is 480.430.8725 
We will only accept checks from a Business accounts. 
Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes and or sandbags etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Do we need to do anything to Prepare for our Drop off?  A: Yes Please make sure the Area for set up is free of Pet waste of any kind, debris and any other obstructions as this will cause a delay in your drop off and affect the drop offs after you. Please let us know if you have Narrow pathways, stairs, gates or fences that may require additional time to navigate. Any and all information about your set up area will be helpful in making sure our drop off and pick ups go smoothly, better service on our part.  Q: Rules for the units?  A: Yes we Ask that No GUM, Candy, Soda, Drinks, Sand, Mud or Animals, No Silly String allowed in or on the units. Additional cleaning fee will apply if we find that this was the case.  Please NO Shoes of any kind, Sharp objects or Glass or Sharp Jewelry, in the unit.  All Scoops, Bottles, balls and cords etc.. Are required to be returned to East Valley Bounce at the end of rental, failure to do so will result in additional charges.  ADULT SUPERVISION IS ABSOLUTELY REQUIRED

If you have any other questions, please feel free to call us any time at (480)430-8725

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